Dealing with customer issues is one of the oldest jobs in business — the earliest recorded complaint was on a chiseled clay tablet from ancient Babylonia. Today, customer service agents rely on skills like empathy, active listening and communication to help customers through various products and services ranging from credit cards to car washes. As the frontline representatives of a company, customer service agents are often required to know the ins and outs of each product/service.
This deep product knowledge allows them to answer both general and specific questions, and provides them with the necessary information to help customers resolve issues proactively rather than reactively.
Process Agent Solutions: Simplifying Legal Requirements for UK Businesses
Many customer service agents are also required to proactively seek out opportunities for revenue generation, such as up selling customers on products or services that complement their existing ones. They may also take note of any clues during a conversation that indicate future business needs and communicate this to sales teams.
Every business entity is required by law to maintain a registered agent (also known as a “service of process”) in its home state and any additional states where it conducts business. This person or company’s name and address appear in public records and is responsible for accepting legal documents such as lawsuits and sending them on to the proper person within the business entity. Many companies choose to hire a service agent company that offers worry-free compliance in all 50 states. For example, New York-based ZenBusiness has a customer base that includes over 50,000 small businesses.